Frequently Asked Questions

When you submit the contact form on a listing, RustFax delivers your message to the seller on your behalf. The seller sees your name and your message — not your email address.

No. RustFax relays messages between buyers and sellers, so your email address is not shared with the other party. When the seller replies, the response travels through a private RustFax relay address, and both of you can hold a normal email conversation without revealing your own address.

A relay conversation stays active for 60 days after the initial inquiry. After that, replies are no longer forwarded — you can always start a fresh conversation from the listing page.

Relay conversations are active for 60 days (see above). The underlying message records are retained as described in our Privacy Policy.

A listing remains public until the seller pauses it, marks the vehicle sold, or removes it. Once a listing ends, it is no longer publicly visible.

Vehicle records — service visits, photos, documents, and warranties — make up the vehicle’s history and stay with its profile. That permanence is the point of RustFax: the record follows the vehicle, including across changes of ownership.

Account information is retained while your account is active, and may be retained after deactivation as described in our Privacy Policy.

Internal activity logs used for security and diagnostics are kept for two weeks, then automatically purged.